For your convenience, our most common customer questions are answered right here. Not finding what you want? Reach out directly through our Contact Us page.

Q. What temperature is the building during summer and winter?
A. We maintain a minimum of 55 degrees in winter and a maximum of 75 degrees in summer. The typical temperature is in the low 60s most of the year.

Q. What if my plans change and I leave early or stay longer?
A. We appreciate being kept informed and we prorate daily based on your move-out date so that you only pay for the time you are here.

Q. What if I spill something on the carpet?
A. We use a commercial grade carpet tile which allows for selective replacement.
Q. Are the units lighted?
A. We have portable lighting and extension cords available to light your unit on a temporary basis.

Q. Is there electricity in the units?
A. Insurance does not allow us to provide power in each individual unit. However, we have outlets in the interior hallways and exterior walls and extension cords for temporary and approved uses.

Q. Are you open on weekends and evenings?
A. Once you receive your entry code, you may access your unit at any time. Management can be reached by phone on weekends and can make a unit available by appointment.